Hey there! Remember the days when you’d call a company and actually get to talk to a real person? Yeah, we do too—and that’s why we’ve kept things personal here at BootBay. Our founder, Jake, still replies to every fifth email himself (no kidding—he’s a bit of a night owl, so don’t be surprised if you hear from him at 2 AM).
Honestly, we’re not just another faceless online store. When you reach out, whether it’s a question about sizing or a story about how your new boots survived a mud festival, we listen. Last month, a customer’s feedback led us to redesign our packaging—turns out, nobody likes wrestling with impossible-to-open boxes!
I’ll be real with you—we’ve gotten some wild messages over the years (like the guy who asked if our rain boots could double as kayaks). But those conversations? They’re gold. They help us make better products and—frankly—keep things interesting around here. So whether you’ve got a burning question or just want to share your latest adventure in our gear, hit us up. We’re all ears.
P.S. If you’re wondering about that kayak question... technically yes, but we don’t recommend it.
