At BootBay, we take pride in delivering your carefully curated footwear selections with efficiency and care. Our team processes orders swiftly to ensure your stylish and comfortable footwear reaches you in pristine condition. Whether you're updating your casual collection or seeking versatile options for everyday wear, we handle each order with meticulous attention to detail. Orders are typically prepared for shipment within 1-2 business days after payment confirmation, excluding weekends and holidays.
Processing times may vary slightly depending on order volume and product availability. Once dispatched, domestic deliveries generally arrive within 5-7 business days, while international shipments may require 10-15 business days. Please note that these estimates exclude potential customs clearance delays for cross-border orders. During peak seasons or promotional periods, additional processing time may be necessary to maintain our quality standards.
We strive to offer transparent and competitive shipping rates. Our current options include:
Standard Shipping (10-15 Business Days): $15 for orders totaling $0-$60
Free Shipping (10-15 Business Days): Applies automatically to orders of $60 or more
These rates apply to most destinations in our service area. For expedited shipping inquiries, please contact our customer support team before placing your order.
We currently ship to most countries across North America, Europe, and select regions in Asia and Oceania. Some remote locations or areas with complex customs regulations may experience restricted service availability. During checkout, our system will automatically verify whether we can deliver to your address. For specific questions about service to your region, our customer care team is always ready to assist.
Once your order ships, you'll receive a confirmation email containing your tracking number and a link to monitor your package's journey. Our system updates tracking information regularly, though some carriers may experience brief delays in status updates. If you haven't received tracking details within 3 business days of your order confirmation, please check your spam folder or contact us at [email protected] for assistance.
While we make every effort to ensure timely delivery, occasional delays may occur due to unforeseen circumstances. If your shipment exceeds the estimated delivery window by more than 5 business days, please reach out to our support team at [email protected] with your order number. For lost packages, we'll initiate an investigation with the carrier and work diligently to resolve the issue, which may include reshipment or refund options depending on the circumstances.
International customers should be aware that additional customs fees, import taxes, or VAT may apply to shipments crossing borders. These charges are determined by your local government and are the responsibility of the recipient. We cannot predict or control these fees, nor can we declare a lower value on packages. We recommend checking with your local customs office for current regulations and potential charges before placing international orders to avoid unexpected costs upon delivery.
